30 May 2022
Extremely disappointed that tour guide decided to not show up at our hotel at 8:45 am as agreed for a full day (8 hour) private tour of Sintra and Casciais for a party of 6. It was our final day in Lisbon and was going to be the highlight of our trip. He did not contact us to cancel. We stood outside our hotel for him to show for over an hour. He did not answer our calls or respond to email. We were so frustrated and was finally able to find a phone number for Viator. They also tried to reach tour guide, but no luck. The only thing they could do was to offer us a refund which will take 2 weeks. Viator should be confirming with tour guide prior to each tour. We are in Europe for next 4 weeks and have 2 more tours set up with Viator. I’m scared they won’t show up. I would not recommend booking with this company.