10 Apr 2023
Viator did not share with our guide that the Peña Palace was closed by strike on April 6 so he drove us there and we even waited at the gate before we discovered it was closed. Our guide was so sorry and he drove us to several other sites that were very crowded because so many had the same experience. We would like you to consider a refund of the amounts we charged by our guide Francisco Basso of Lisbon Day trip who did an excellent job of trying some other places but we just wanted to tour the Peña. It was very aggravating for us and for him that this half day to Peña on April 6 did not work for us. Please understand why we would ask for a refund.
We do not blame Francisco for this.. he is a good and capable guide .
And would not consider using viator until we reach some reconciliation.
Thanking you in advance for your time and consideration, Carol and Paul Fortino
Email: [email protected]