23 Jul 2022
Viator showed this trip as available. I booked it and paid in-full the day prior to the tour, which was last-minute, but again it was available. The tour operator contacted me immediately to cancel it because they did not have enough cars/drivers. While this was disappointing, I wasn't sure I'd find a tour last minute. However, the tour operator told me to "contact Viator" for a refund without any further info/link/email/number. Viator's site is leading me in circles without allowing me to contact anyone because it says I can find the Chat Now under the booking itself, but the booking is not showing up in my past or canceled bookings, despite there being a charge for over $1000 on my credit card. The tour shouldn't have shown available in the first place and if it was in error, the tour operator that needed to cancel should be able to start the refund process with Viator. We have had many positive experiences with Viator, but this has been quite frustrating.