14 Jan 2023
We did the 4 day 3 night cruise aboard Princess Amira from Aswan to Luxor, including the optional tour to Abu Simbel.
First, Mohammed was very responsive, both before the trip (even before booking and after it) and during it and answered all our questions patiently and worked to resolve any issues. One issue that cropped up was that we were told wifi is included but the cruise ship was charging for the wifi. On bringing this to Mohamed's notice, he tried his best to resolve asap but it took a day, but in the end we had access to wifi as promised. On the last day, he even gave us a complementary phone sim card with internet to make up for the trouble.
The cruise ship was decent, clean, and well maintained but the big positive thing was that the cruise staff was super nice, helpful, polite, and attentive to everyones' needs. Food had variety and was quite decent.
The guide, Abdullah, was also very attentive, ever present to help, and knowledgeable. He even helped us book train tickets for the return journey when he picked us up from the train station on the first day. One thing that Abdullah could improve was being more present at sites for giving detailed explanation. We noticed that he'd give us broad explanations, then leave us to explore by ourselves while he waited outside at the cafes at various sights. But we saw some other guides always with the tourists, giving detailed explanations of some drawings or architecture. That'd have enhanced the experience and our understanding of those sites.
Lastly, timeliness was maintained to the best possible which we appreciated a lot and the fact that everything everywhere was pre-arranged without us having to worry about anything.