03 Jan 2024
Hallstat
Christian a very young driver came on time to pick us up at our Hotel. He did not spoke a word in all the hours he drive for us, had no knowledge what so ever of the places we were supposed to tour which by the way they were all closed Seeschloss Ort, Stiff Admont and Admont Abbey. We did tour Hallstad on our own thank God.
We should be reimbursed for half of the money we paid for the tour. It is not acceptable you send someone with no knowledge or training and did not inform us that part of the places were closed, I personally asked Christian if this was his first time in Ort and replied yes.
I have travel many times with Viator and never had a bad experience before.