23 Sep 2022
I sent a message 20 minutes before the start of the tour to ask how to recognize the guide, since they didn't send any explanation. They didn't answer for 15 minutes, then I asked the guide from another agency to call them. They told him that they would contact me. However, they only sent me a "hi" 10 minutes before the start of the tour. I told them that they are unprofessional and that I would give them a bad rating. They replied that I am rude and that they didn't want to work with me. So they took the money, didn't send an explanation, didn't show up. I had a tour with another guide who saw live my attitude and me as a very kind and normal person. This agency needs to learn to respect clients, you can't work with strangers and act so casually. In the end, they didn't refund my money.