05 May 2025
We bought a comfortable, air conditioned sedan car ride with an English speaking driver. We also bought 2 hours of sightseeing that was to be discussed with the driver to ensure a proper experience. What we received was a white commercial 9 passenger cargo van - not comfortable - with a driver and his i think son dressed in sweat pants/shirts that did not speak english. In advance we had asked to stop in Pilsner as our "2 hrs of sightseeing" We had to stop 2 hrs into the trip for the driver/son to use the restroom. We were then stopped in front of a shopping mall somewhere in Pilsner - not the brewery. We were then stopped in the town square - which again is not the brewery where we wanted to stop for our 2 hr sightseeing. There was nothing to see so we walked to find a restroom and 45 minutes later were back in the commercial van to finish the ride. When i contacted the company for a refund they refunded $143 of the $573 that they charged me. i explained that we could have took the train for a total of $80 but chose this "experience" for the comfortable sedan ride and professional driver that could at least let us know when we were entering into Czech Republic and drop us off at the destination we chose. i will fight this until i get a proper resolution but this was a bait and switch. I have pictures and video of the conditions also.