25 Dec 2023
Twenty minutes after the scheduled pickup, I called to tour operator. He asked for my hotel (not a good sign) and said he’d call back. No return phone call. I finally got him almost an hour after the scheduled pickup. He said the tour was cancelled due to “new visa requirements”. Very odd. He said Viator was supposed to have notify me which they didn’t. I spoke to my hotel concierge who said there are no changes to the visa requirements but they still follow Covid rules and must apply a day or two in advance - Viator did not do this. Very disappointing and unprofessional overall. Next time I will make any arrangements via my hotel.