3 Days 2 Nights in Maasai Mara via The Great Rift Valley

We ( 2 Canadian seniors) recently did a trip to the Horn of Africa with Across Travel Tours. There were some major planning issues with this travel agency. They responded to my concerns in a patronizing tone blaming us for the issues. We spent almost $10.000 and expected better service. I do take responsibility for the following: 1. I should have used a travel agency based in Africa that had knowledge of how things work . 2. I did buy a second visa to Ethiopia as they suggested, but it turns out I needed 3. I should have listened to my consulate and not them. 3. I was informed by my consulate and Ethiopian airlines that if all our airline tickets had been booked on one reference number- I would not have needed any visas $80 usd pp x 3). The airlines would have provided hotel rooms with dinner x 3 and saved us considerable cost. When I informed Across Africa about this I received no sympathy, concern, or help. I was told I was trying to break the rules of the country. Upon entry, on all 3 occasion we were asked why our flights/plans were booked this way. I do take responsibility for choosing a travel agency that is uninformed. 4. We were required to take another 2 hotel rooms in Addis Abba even though we already had one booked through the agency and we did have a visa. This was our problem of course because we did not book with a travel agency that is aware of all the requirements and nuances of booking in Ethiopia. 5.,the trip cost us $1000 usd more because of these issues which could have been avoided if booked properly, On each of the 3 entries to Addis Abba we spent 90 min. Just trying to get in with the hotels and visas we had. This was all our fault of course. 6. No refund for the extra expenses was offered. Let the buyer beware- choose an agent situated in the country you are going to. Another issue, we booked this trip with a quotation of approximately $4500 . Then we booked our overseas flight. The travel agency then doubled the price saying they made a mistake. We tried and could not refund our flights so we went forward. Yes, again our mistake for not recognizing the ‘bait and switch’. Use Across Africa at your own risk.

Across Africa tours are great team and I recommend to join them in any place of the world. I have booked with them to Kenya and I will book another travel to Tanzania soon! 1- They have offered best price compared to other agencies without asking for additional fees. 2- they have great support if you are facing un-expected problems during your travel. 3- I want to Thank Tecla O'Hara for her great support for booking my travel and selection best accommodations and vehicles even I booked a travel on budget. 4- We alsı would thank Mr. peter and Mr.Thomas for his support and cooperation during the whole safari trip for whatever we need, he were the amazing guide actually, also for his nice treat to our son in his first birthday he were like part of the family We enjoyed every moment there it was unforgettable trip

It was a very nice trip, we enjoyed alot we took lots of pictures and the views were breathtaking. Was the best trip ever! I recommend all my friends and family to visit maasai mara on every holiday. Yaas!