Jamwest Motorsports 3 car Driving Experience and ATV Combo

First of all, we arrived on location and the first thing they told our bus driver that they had to park in the external parking lot. Which would have meant we had to walk each time back and forth from the bus on the outside. Next is that we had a very bad experience with our tour guide for the ATV, no customer service received at all, just pure attitude and stringent gestures. We were there to have a good time which means if persons are chatting and laughing, that should be a problem. The way in which he address a member of the group, they ended up didn't do the tour. That was unacceptable. Then there was lunchtime. We paid for lunch and was only told no drink was a part of the lunch package. This was not shared or explained prior to paying for the package or else we would have paid for same as well. It was very embarrassing for persons to be asking among themselves if there was juice. We reached out to the POC - Tatiana and we were told she would check on it and get to us. 90% of the group finished eating and to date, the POC did not return. We found her after and she stated she was busy with dispatch and forgot about us. We waited for the dispatcher fo the go-cart for a while. Reached the go-cart area and the guides were not all accommodating either. Very stiff. This was not our first visit to Jamwest and this experience level to the last had decreased a lot. It is recommended that better communication and care is given to all guest and not having some a priority that others. The guides need to be more accommodating and less of a stiff neck. Crack a joke or two for the group they are handling to feel comfy. Thanks for the opportunity nevertheless.

Literally the worst experience I’ve ever had , I traveled from California and my 2 girlfriends from Louisiana, we drove 3 hours in a van to get to this place.we were so excited to try all the sports, we spent $200 each just for the staff to be extremely rude and aggressive with us. The lady shoved the helmet on my head and laughed when I was visibly upset. I should have left then but wanted to be a good sport so my friends. A enjoy themselves.Then they kept yelling at us to get on an ATV and when it didn’t work they would rudely tell us to get off and get back in line. This happened twice. Then as I was the last person to get the ATV I was on 5 seconds just for them to tell me I don’t have the sense to drive because I’m going too slow, mind you this my first time and I wanted to make sure I got the concept before speeding or acting too confidently. I didn’t even have the chance to make a full circle. So he walks me back to the front and they only offered to refund me $20. Although I wasn’t going to do the other activities now that I saw how the staff were I’m not going to put my life in the hands of people that treats there guest this way. Everyone on our tour was visibly disappointed because of how rude and aggressive these people were. I ended sitting in our van and crying because of how violated, ripped off and embarrassed I was. I literally never leave reviews even when people are rude but this I hope I can spare someone the same experience. This was yesterday. I am out $180 just to sit in a car 3 hours away from my resort in Montego Bay and cry. I hope they read this and make changes. People travel way too far to experience that kind of customer service.

Wonderful time enjoy the combo. All day experience fun for the whole food . So many activities great for the entire family