10 Mar 2023
Everyone was very nice and helpful. Their service was wonderful! I made the mistake of not knowing my way around Central Park or the neighborhoods. I was not aware that when I reserve the bikes, the bike shop was a few blocks away from Central Park. I assumed that the bike shop was in central park or right next to it. Because I did not feel comfortable having my kids ride through traffic to get to Central Park, I asked for a refund/cancellation when we arrived at the store. The employee was very nice and told me about the companies closer location. We walked to that location and rented our bikes from that place. There are different locations to ranger bicycles. In the future we will rent at the location either right in the park, or right next to the park. Again, I did not know that there were different locations and was not familiar with the area. I assumed renting bikes in Central Park meant that the bikes would be in Central Park, not a few blocks away. Now I know. They were very accommodating to us. Thank you.