11 Jun 2025
1- Big Bus did not make it clear on website that
DAY TIME bus tours end at 5pm and you
have to make a SEPARATE booking for
evening tours.
2- Big Bus allowed us to make a booking to
Ellis Island for 2pm, and later in the day sent
an email saying 2 or 3pm tours will not be
enough time to see Ellis Island.
3- Big Bus rescheduled our Ellis Island Ferry for
the next day, and when we showed the QR
code at the ticket counter, it was INVALID
and did not work. We had to buy new tickets
for the ferry, $25 each.