24 Sep 2025
Do not book this company , there were over 20 mins late to pick me up and didn't communicate this with me, I tried to contact them and they did not respond which as this is an airport transfer both led to a lot of stress and the concierge advising I get a taxi as they had left pickup far too late to arrive in time at the airport , as he has more local knowledge than I do I took this advice , I ended up paying for a transfer ( as they have at no point offered a refund even though I did not use the service ) and the taxi also which was $90 , I have raised this with them with just a response telling me that the driver did arrive late and I had left the hotel , which is what I had already told them , customer service is terrible and I am now really out of pocket so should have just got a taxi / Uber in the first place. Absolute waste of money and additional stress that I didn't need before a long flight