11 Apr 2025
The customer service was terrible. No compassion whatsoever so ever and I work in the field so the way the driver spoke to me as if we were a big inconvenience was upsetting. It’s ok for them to cancel according to their agreement but we were exactly 5 minutes late … he could see us and still pulled away. We had even called ahead of time to advise that the ferry was coming in a little late. The booking was 2:45 we got there 2:50 and watched him pull away !! The lady we called had no empathy and just kept quoting the agreement . So they refuse to refund payment for 5 passengers. Not a people friendly company, would not recommend.