02 Oct 2023
The tour/location itself was great. Niagara falls and all of the stops along the way were great and absolutely worth it, and I opted to go on the boat ride, which was an incredible experience and worth the price. Our tour guide Karen was great, and paid close attention to the needs of the guests. However, as a warning, this tour company provided very little communication about some critical details, the first being pickup. This tour picks up at various hotels, and while the pickup time is listed as 8am, you may end up being picked up any time between 8 and 9 depending on when the bus gets to your location. There was no communication from the company about this or about approximate pickup times, so you are just left standing on the street for up to an hour, with no idea of whether you've missed your bus or not. I contacted the company multiple times with no response on their supposed live chat function, and by 8:45 with no word from the company, I finally called and was told the bus was on its way. Once on the tour, the pickup times at each tour location were also not always very specific, and often ran late, so some people were left waiting around for others or for the bus to get back. Also, this is a very long tour, depending on delays and traffic. For example, we hit very mild traffic, and the first set of passengers on my tour did not get dropped off until close to 7pm, so this was an 11-12 hour tour depending on when you get dropped off. All of these things would have been fine had they been communicated clearly by the tour company prior to signing up, but with very little information provided up front, you're basically left guessing what's happening from 8am on.