11 May 2019
My daughter bought us this tour as a gift. We booked it online, received confirmation, and arrived 20 minutes early.
Waited, and waited, and waited. Called the 800 number, got a dude who said he only dealt with tickets, didn’t know any specifics about the tour, he gave me another number to call, which I dialed multiple times, and received voice mailboxes. Left several messages.
Finally, ten minutes after the scheduled start time, received a text from someone (no idea who), who said tour was cancelled due to illness. The unknown subject also said they had texted us earlier to let us know. To my home phone. A landline, that does not receive texts.
Never received an actual phone call, email, or voicemail. Terrible way to run an operation. The ticket dude did tell me there were only four people booked for todays tour. My guess is the guide didn’t think it was worth his or her time to come in for four people, and just blew us off.
Avoid this company.