24 Jun 2025
Not sure if this is a scam or if our experience is unique, but we weren’t even able to go on the tour due to miscommunication from the tour guide and the coordinators at TripAdvisor. We had car trouble and were running 15-20 minutes late, so we tried to connect with the tour guide to be sure we didn’t miss them leaving. We called the coordinator number 30 mins before the tour was even supposed to begin, so we figured we would have plenty of time to confirm everything was fine. For some reason it took the TripAdvisor team over an hour to get us in touch with the tour guide (giving us wrong numbers, saying they would have them call us, etc.) and by the time we got ahold of him it was too late to make the tour. However, the tour guide confirmed that had we got connected with them from TripAdvisor immediately we would have been fine with the timing.
After all of this - TripAdvisor refused to refund us; and after us elevating the refund request they refused to give us any reasoning as to why they couldn’t refund.
I think this is more of a TripAdvisor issue than with this tour directly, but it’s hard to tell because we don’t have any information from either party.
I would highly recommend not booking through TripAdvisor for anything if possible.