Versailles Palace and Trianon Guided Day Tour from Paris

Fabulous tour! Our guide was very knowledgeable and took time to answer questions! The ear phones with the little communicator that came without the tour made it so much easier to hear what our guide was saying in the noisy rooms. Lived the tour! We did purchase tickets to gardens and the small chateaus, however, we decided to walk but only had time to see 2. In hind sight, i would definitely rent the golf cart or take the little train that goes around.

The worst experience ever. Here are the problems, one after another: 1. They made a mistake in our returning time. They put us on a 2:30pm return bus even though I booked extended day. They acknowledged the mistake , and said we are on the 5:50pm bus. It was confirmed in writing. 2. When we returned to the pick up points, at 5:45pm, I saw the bus just drove away from us. We were a bit concerned about making it in time as there were delays on our train back, which I asked of they could just for for us a bit. No guarantee was given but at least we made it back on time! 3. They refuse to make any alternative arrangement to take us home. Simply asked us to take a local train. Left us in the freezing cold outside the palace 4. I demanded a refund to at least cover a trip back with uber. But they only offered €15pp which I didn't accept. But they closed the case unilaterally, and I'm not allowed to leave any negative reviews on viator (the agent I booked through). I wasn't alone. There were 2 other couples being ditched as well. 6 of us in total. Both of them don't speak good English (one couple from Japan, another from Brazil) so they struggled to contact Paris City Vision. Many of us paid the money to join the tour is because we are not comfortable taking trains or busses in a foreign country that we do not speak the language. As a tour operator in the hospitality industry, is to ensure you look after your tourist. Not to mention we were on time, even if we were late, there needs to be some form of trying to contact us and wait for us, before you just took off. In this case, took off early without making sure everyone is accounted for. (Which I suspect the driver just wanted to go home and finish the day early. Very unprofessional and irresponsible). Be warned, do not join any tour operate by this company, unless you enjoy being left alone in the freezing cold outside Versailles Palace and take a train home. If Paris City Vision management is reading this, please respond and I'm open to your response regarding this matter. I have also attached the screenshots of the Whatsapp conversations with time indicated as proof that they clearly stated it was 5:50pm pick up, and we made it before 5:50pm, and their lack of attempt to get us home other them asking us to take a train

It was way too crowded, and we could not enjoy the tour. The only positive was our tour guide as she was very knowledgeable but could hardly hear her.