05 Dec 2021
Macchu Picchu USA is not a tour operator. Our first surprise came when we reached Cusco and tried to visit their HQ because they were not responding: it is located within a shopping center where no one heard of them. After reaching back through TripAdvisor Customer Support, we finally managed to meet « the guide » which turned out to be a glorified salesman that did not accompany us for the trip.
The fake guide promised to arrange a meeting with the group before the tour left but did not deliver - cancelling 1h before.
The tour did not go as described: incomplete Macchu Picchu visit, no zipline contrary to what was advertised, no handling of our luggage for the last day of walking contrary to what advised. The tour itself was great but handled by another travel agency, KB tours, which I would recommend if you travel to Cusco.
When we informed Macchu Picchu USA of those issues, they proposed to arrange a free tour for us but that we had already done. When informed we already went, they stopped answering our messages.
An expensive and unreliable middle man. Go directly to one of the agencies that actually walk the Macchu Picchu treks and avoid paying a hefty margin to incompetents middle man that have no clue what they’re selling.