23 Mar 2020
I had booked a 2 day Inca trail trek through Howlanders but was forced to cancel due to the Coronavirus crisis.
Their customer service was brilliant and they changed their cancellation and rearrangement policies quickly and clearly and as such we were able get the vast majority of our money back from the trail or rearrange the trip to a time when it might be doable.
We had no idea if we would be able to rearrange so got our money back, but if we do rearrange we will definitely book through Howlanders again because of how they treated us in the difficult situation.
Thank you very much Howlanders!