14 May 2024
We booked this excursion a few weeks ago. Today was our scheduled tour date, and we received our confirmation and tickets from Viator yesterday. We waited at the correct time and correct place, but our ride never showed up. It was an early departure and when we were finally able to get through to Viator after repeatedly trying the tour provider, we were told that the tour provider never confirmed hotel pickup. By the time we realized that our tour was cancelled it was too late to book another tour because they had already departed. Unfortunately, we are leaving in a few days and are not able to reschedule. We did receive a refund, but we are really bummed we won't be able to see Chichen Itza. Unless you have time to scramble to find another tour, and are ok with bad communication, I wouldn't recommend that you book this tour.