02 Nov 2022
I purchased this package earlier this week, after exchanging emails with Ana at the tour operator's office. Within 24 hours I received notification that Ana had canceled my purchase. The original offer that was advertised was for 160km of travel. Upon receiving the cancelation notice, I contacted Ana again and she said that they could not make money at 160km. She immediately changed the advertisement to be 80km maximum. I, however, PDF'd the 160km purchase ad. She further refused communication with me because I ordered through Viator and not from her directly. Unfortunately, after booking the chauffer, I had booked further arrangements based on the fact that I had a driver. All of those plans require changes. Endless Weekends offers a different tour that might have been a reasonable alternative, and I suggested that due to her causing this problem, that I would be happy to purchase the alternative tour, if she offered a credit towards it to compensate for the troubles that she caused me. Again, she stopped communication. Her advertisement and her actions are totally unprofessional. Use with caution.