13 Jun 2022
Transfer from our hotel to airport on Saturday 11th June was cancelled by Madeiralimo without any advance notification. This was prebooked by our holiday company as we selected airporrt transfers as part of our package. When I contacted the company mobile number I was advised that cancellation was due to our group having too many suitcases to fit in car, ie 6 suitcases. Our group of 2 adults + 2 kids had 2 suitcases only the same as when we arrived in Madeira a week earlier and were collected by your minibus. This was explained on call but we were told nothing could be done and to call a taxi and seek a refund. Luckily for us we left ourselves plenty of time and hotel thankfully contacted a taxi company for us. The taxi cost us €40. When I subsequently submitted details by email seeking cost of taxi or refund I didn't even get an acknowledgement not alone an apology from Madeiralimo for their error. Totally unacceptable.