21 Jul 2025
I went back and forth w owner/manager Virginia on multiple occasions. Hired RJ for 3 different tours, 1 food tour, ! private transfer and 1 private all day Dolomites tour. The major issue came with the Dolomites tour. On website it clearly states English speaking driver and also in communication with Virginia , we didnt go to all the places discussed and agreed upon. When driver picked us up--her first words were NO ENGLISH, which made for a long very difficult day trying to type words in phone and her calling a friend trying to understand what we said. Along with the fact the driver who supposedly vacationed there with her family, stopped in one of the main towns advertised and asked where the town was--when we were in the center of town......$800 Euros for the day and it was a complete waste of time. When I addressed with owner Virginia and asked for a "partial" refund since she spoke No English and we had no idea where we were or learned anything about the Dolomites--Her response in writing was --She normally speaks English...... Should have used another company and owner refused even partial refund.