08 Apr 2023
Our excursion was confirmed for the morning of Friday, April 7. The tour company then sent us a message on the afternoon (1pm-ish) of Wed, April 5 that they have “prohibited activities” on our original excursion date due to Easter festivities and would like to reschedule our excursion pick up for thurs, April 6 @ 10:00am. For someone who has pre-booked our holiday activities this notice is beyond way too late for anyone to make changes to their plans in less than 10 hours. At this point the excursion has already been paid for.
Did not hear back from the tour company after we mentioned that the proposed pick up time did not work for us. We did not get picked up for the original excursion date we booked for. Would not recommend for lack of professionalism and communication from the tour company. We now have to take extra steps through Viator to get our money back.