22 Jan 2023
Tour operator failed to appear on scheduled date and time. I contacted them by hotel phone on the day prior to tour as my cell phone was useless and I was unable to access my email. Provided name, ticket number of tour, hotel and room number. I asked them to call back and confirm scheduled tour. No reply. I showed up at the scheduled time and place and waited nearly 2 hours. Highlight of trip gone! Found out upon reaching home that they did in fact unsuccessfully attempt to reach me. Filed request for refund which was denied by Viator for fictitious reasons. They said they offered an alternative tour which I agreed to attend and did in fact attend. Pure fantasy!!