11 Apr 2023
Hello, I am writing you to let you know how our experience was on the Saona Island tour.
We were very disappointed with the lack of organization. we were picked up at the hotel at 7:10. then brought to a gas station to transfer to another bus. this left us waiting there for 45 minutes for the drivers to decide who is taking who. After the 1.5 hr drive there we got to the beach where the boats were. we were left there waiting in the heat for another 90 minutes. This is an all inclusive where we were not even offer a bit of water during the first 4 hours that it took before we even got on the boat! this is unacceptable! Next we stopped in the shallow area to stand in the ocean. this is the first time we were offered any drinks. I
the only thing available was cheap rum and coke/sprite. yuck!
we hen we finally got to Saona island we were offered more rum and had to wait for 25-30 min in a line up to get a plate of food(the food was ok).
The catamaran ride back was good but very crowded which lessened the experience. Everybody on the boat was complaining about the poor organization and all the delays/terrible drinks and long wait for food. Your company needs to do betting this excursion. i think you should refund at least half of what I paid for this trip as it was not worth what you charged. I will also be letting Viatour and expedia know about this experience.
Ed