keithtE5832TC
03 Feb 2025
Disappointing Experience at TRS Turquesa, Punta Cana
I regret to report that my recent stay at TRS Turquesa, Punta Cana, was significantly marred by a series of issues that severely detracted from what was intended to be a special trip for my wife and me. The resort, unfortunately, did not live up to the expectations set by its "All Inclusive" promise.
Upon our arrival, we were immediately confronted with a dirty room spa that, when turned on, spilled black material into the spa. This unacceptable condition necessitated an immediate room change. However, the problems did not end there. The room service food was consistently of poor quality, to the point of being inedible. In the second room, the bed frame broke at 6:33 am following a restroom visit. This incident was not caused by any undue weight but rather by the poor condition of the bed, which had to be replaced.
We had paid $700 for the premium experience, which was supposed to include upgraded snacks and drinks. Over the eight-day duration of our stay, the premium snacks provided were astonishingly limited: a single tiny chocolate bar, a Southwest Airlines-style bag of peanuts (one bag for two people), and a small jar of mixed nuts. The mini-bar, which was supposed to be stocked with premium drinks, was only stocked twice, and this was only achieved by day five. Moreover, one of these instances included an already opened Sprite, which was entirely unacceptable.
Dinner reservations, including a special dinner on the beach, were made with clear instructions regarding my wife's celiac disease. Despite this being confirmed at each reservation, the only meal that complied with gluten-free requirements was at Los Tores. The special dinner on the beach was incorrect in every conceivable way. We requested the same menu for both of us but were served different appetizers and main courses. To compound matters, my wife was served a gluten-filled chocolate cake for dessert, making the meal entirely inedible for her.
This "All Inclusive" experience, which was intended to be memorable, was further soured by the resort's failure to acknowledge their numerous shortcomings. I withheld my review, awaiting a management call-back to discuss the issues and the misleading nature of the "premium experience" as well as the continued problems with room and service. Unfortunately, no such call-back was received.
In conclusion, although there were fleeting moments of enjoyment, the numerous issues and the lack of an appropriate response from management have made our stay at TRS Turquesa deeply disappointing and one that I cannot recommend.