Baños 2Day/1Night Tour - All Included tours

We were contacted a few days before the trip and were told that they wanted to cancel the trip and asked us to confirm we were going. We confirmed we were planning to attend but never heard anything back. We were left confused and unsure if the trip we booked was even happening. The tour had random stops in Quito that we weren't anticipating and that were not part of the itinerary. They caused significant delays and no one was even interested in the stops. They were random at the side of the road and we only got out to take photos as to not be rude. Breakfast is not at the lodge as advertised. It is at a gas station on the side of the highway. Our food was not properly cooked, was of poor quality, and most of the menu was unavailable. Tour guides claimed the Cotopaxi viewpoint was a highway overpass. However, this was not what was advertised in the tour package online. Despite the tour being advertised as being in English, the tour guide spoke very little English and we struggled to communicate with them and receive the information provided on the tour. Out bus driver spoke little English as well but made a much bigger effort to make the tour better after seeing how poor the tour was by the tour guide. Our tour guide was very concerned about her looks and spent significant time re-applying make up and doing her hair and refused to join in all of the activities due to concern about messing up her hair and make up. This was very frustrating. We spent nearly the entire day on the bus with underwhelming stops. Overall it was a massive waste of time and money. Would never book with this company again. The tour guide told us that the itinerary advertised online is not possible in the time provided so they cut out portions of the tour as they desired.

I think Ecuador hop has the best representative in the country. Everything one day before were almost cancelled cause Peru office wanted to change our plan. But eventually we talked with Angie in Ecuador and she convinced us not to change everything and she tried to to everything possible to make us an amazing schedule with very experienced tour guys. So before you cancel try to contact her. She will make it happen.!!! Thank you Angie for the experience

Long trip (6h) but our guide Ernesto made it easy. We went from Quito, passed by Cotopaxi, stopped at Tigua to visit traditional art gallery, went to Rio Toachi Canyon and amazing Quilotoa lagoon. Ernesto gave very interesting information about the culture, history and traditions and was always available to attend our requests. We stopped our trip in Baños where he arranged another guide to take us to Casa del Arbol. We are very grateful and fully recommend.