10 Apr 2024
The good: We were taken to Peguche waterfall and Otavalo Market. These parts of the tour were great. Visited other places along the way and got a nice little taste of Ecuadorian culture. Felt a little like a selling tour as we were surprised with ‘opportunities’ to purchase from locals along the way. By the time we got to the market we didn’t feel we needed to look around to purchase much more. Bizcochos tasting was delish!
The bad: we did NOT visit Cuicocha lagoon! I asked the guide (from Latin Adventures) of the trip and she said they never intended in going there. I asked a couple other guests and those who did not book through viator did not have this mix up in their itinerary. I booked this particular trip because I wanted to go to Cuicocha lagoon so this was very disappointing!
The ugly: viator attempting to pass blame on Latin adventures and vice versa. I had one day left in Quito and asked both companies if they could schedule us to go to the lagoon for our final day to make up for this missed experience. In response, I received a notification from viator that a refund request has been submitted in my behalf. Latin Adventures has not replied to my messages since the tour ended. That was 4 days ago now, I’m back in Canada and no updates. In the future I will plan to book through a tour company (probably not Latin Adventures) directly instead of using viator.