12 Jun 2022
Our group of five did two days of tours with Reykjavik Outventure. One was a South Coast tour, plus glacier snowmobiling. The other was a 4 hour ATV tour.
Two major issues:
1) At the last minute, our tour guide (also the owner) backed out and said he had forgot about family commitments for those two days of tours. He instead sent someone who was nice, but who was not a tour guide otherwise for the past ten years.
2) We were significantly overcharged -- we paid for a group of seven, even though it was just five of us, and we only received one third refund. When I tried to see the accounting and be in touch directly with the snowmobile and ATV operators, Jóhann Guðni Jóhannsson (owner of Reykjavik Outventure) refused to engage or to give me any information. A display of bad faith and accounting irregularities.