04 Jan 2023
This was the worst experience we ever had with a tour operator. They canceled the tour, then said it was on and they would give us a pickup time. Several communication attempts with them and no pickup time until finally at 11:04PM (after we were asleep) a text arrived that they would pick up at 8:00AM the next morning- even though we booked for 10:00AM. Did not see the text until the tour guide woke us up the next morning at 8:00 AM. Do not ever use this company again! No apologies given and no credit given for our inconvenience and wasted time. The contracted tour guide who drove us (Marshall) was very nice but he showed us that he was never given our contact number until 8:20 that morning so he was not able to contact us in advance. Viator and Trip Advisor should never allow any of its customers to go through this experience.