19 Sep 2022
We received an email from Viator (city wonders) 3 days prior that our tour was cancelled. Come to find out that the tour itself wasn’t canceled but we were canceled out of it. Apparently, they overbook these tours. City Wonders blamed Trip Advisor. We made our reservation months in advance and we were in the middle of a 10 hour flight when the cancellation email was sent so we never saw it. They informed us when we arrived for the tour at 8:50 am that we weren’t on their list. We were able to get on with another company that day but not on an underground tour. Very unlikely that we’ll ever get back to Rome, so we’ll never get to cross the underground of the Colosseum off our bucket list. The lesson learned is never book tours through Trip Advisor.