Panoramic Open Hop-on Hop-off Bus Tour

Presque pas d'explications tout au long du trajet. Le système n'a pas fonctionné pour nous expliquer le Colisée! C'est tout dire! Le pire tour que j'ai fait de ma vie!

Avendo mio padre invalido di 96 anni abbiamo chiesto la precedenza ma una dipendente poco disponibile pretendeva che una volta accompagnato dentro io riscendessi e facessi la fila Assurdo e ridicolo quindi mi sono rifiutata Entrambi gli auricolari erano fuori uso

On Thursday, August 17, 2023, I purchased three 3 Pass tickets at a newsstand on one of the streets in the Vatican area. The saleswoman spoke in English and explained that there are bus tours at 18:00, 18:30, and the last one at 19:00. I explained to her that we would be able to arrive around the final round. When I asked how long the round would take to the station from which we boarded, she answered (in clear English) that the round is at 19:00 and ends around 21:00 and at the same point where we'll wait for the bus. We purchased the tickets from her around 5:00 p.m. Since the seller closes the store at 18:00, we will no longer be in the area to buy. That day at 18:50, we waited at the station after the bridge over the river from the Vatican area and remained until 19:05, when no bus passed, and we started to go back. Suddenly, the bus appeared, and we ran back to the station. When we got on, the woman on the bus explained that the bus only travels 2-3 stops and not a round trip! We explained to her what we were told. She took a picture of the ticket at 19:15 (that's when she took a picture and not that we got on the bus late; later, we claimed that it was the time we got on the bus "late"). She directed us to the store where we bought it to get a refund for the tickets since we didn't use the tickets and gave us information Erroneous! I asked the woman several times if we would get a refund, and she said of course because we didn't use the cards. We ran to the newsstand on Friday morning before leaving for the airport. We explained the matter to the saleswoman, suddenly, she didn't speak English at all and didn't want to try to understand us only after she realized we weren't going late. It was essential for us to understand what happened. She called someone from the bus company, and I explained to the woman from the company what happened and asked to speak to the seller again. At the end of the conversation, the seller shouted at us: "No! No!" The ticket back, she suddenly spoke in English and said it was hers, but agreed to return the tickets when I insisted and explained to her that I paid and did not get the money back. I wrote an email to the company, but they haven't responded or answered for over a week!