01 Feb 2024
My friend and I booked a roundtrip from the airport to our resort and then back to the airport at the end of our vacation. The first pickup was very easy. We had no problems. However, leaving the resort was much more complicated. Our contact on WhatsApp was not responsive and told us that our pickup was at 545am. We asked if it could be later given that our flight was not boarding until 830am and we do not have checked luggage and we were already checked into the flight. No response. There was a car there waiting for us at 545am. There was absolutely no one at the airport. We had to wait 15 minutes for them to open security. Needless to say, I wish the coordinator of the ride was more responsive. We wanted to be picked up at 7am and we would have had plenty of time. But they did not acknowledge our request and now here we are sitting at a completely empty airport with no one around…. Waiting for 2 hours+ for our flight to board. I’m not happy.