The Race & Religion Tour

THE TOUR GUIDE DID NOT SHOW UP! Because I read prior reviews saying that the guide had not shown up, I tried to contact the tour company prior to the arranged meeting time and got no response. I assumed that the tour would still go on as planned because they had accepted my payment so I made my way to the advertised meeting spot. I arrived more than 20 minutes early and waited for 20 minutes past the advertised meeting spot. While waiting, I phoned the tour company 3 times - no answer - and sent a message twice - no answer. Even after the guide did not show, I did not receive a response (forget about an apology for my wasted time). VIATOR SHOULD REMOVE THIS UNRELIABLE TOUR COMPANY FROM THEIR OFFERINGS! I am taken many, many tours through Viator and this is the first time that a tour guide did not show up. That is a good thing BUT continuing to advertise and sell this tour with such an unreliable company is irresponsible.

We had sent a email to our local tour group, Nas tours one day before the tour, but no response at all. So We went to the meeting point as your website said ‘Little India MRT Exit E(Street Level)’. The meeting time was 8:30am. We were waiting there from 8:15 to 8:40, no one showed up, we called the local tour company at +6591517567 , as Viator offered, couple times, no one ever answered the phone. Then we sent a text message, got a message saying the meeting point was Exit B! - No one ever never told us that! Then we started chasing the tour group until 11:28. The tour guide sent a message saying the tour would end at 12:00. We gave up at that time. We had spent whole morning for nothing, even didn’t get any pictures! We never had this kind of tour trip! We ask our money back for this! Jian Huang & Tiexiang Lu

Under no circumstances book any tour provided by NAS Tours. Meeting time was 10am at exit E. We arrived at 9.30, every leaving or walking past had to walk by us. By 10.20 no one had arrived. Several times I rang the tour provider's number but no answer. I then rang Viator, they apologised and suggested I wait longer. By this time it was 10.30 so I said I am not waiting any longer. They offered a refund and to their credit I had it back in a few days. But this is not the point! You book a tour you expect to take the tour, not be stood up and ignored. NAS tours should be deregistered and banned from conducting further tours. I also see we aren't the first this has happened to.