Transfer: Galeão Airport(GIG) to Rio de Janeiro City

Stanley picked us up at the airport and took to our hotel in Copacabana. He was very friendly, and helped us with our luggage. We enjoyed the conversation. We would use his services again.

We booked this company as we arrived late in Rio, upon arrival no one was there. We were delayed but when I corresponded with this company their reply was "no problem, we watch the arrival time". We found another taxi who took us to our hotel at 12 midnight. luckily the driver was legit. I would not recommend this company ever. Just google and use another company. There are also many taxis waiting at the airport at this time.

As we all know, sometimes flight schedules can change, due to weather, aircraft mechanical fault, or other issues, usually resulting in delays in arrival at the final destination. So as soon as I was aware of the sudden change to our connecting flight in Santiago Chile, I realised I needed to notify our destination pick-up driver urgently. First I tried calling the driving company (Servantrip BRA Airport Transfers) directly, but couldn't get through. So I then called Viator Customer Care, which by then was approximately 4 hours prior to the booked arrival time for the Private Arrival Transfer from Galeão Airport (CIG) to Rio de Janeiro. The telephone representative I spoke to (José from Viator Customer Care) was very polite and attentive. After placing me on hold momentarily while he contacted Servantrip BRA Airport Transfers, he then came back and assured me that that a driver would be there at the correct time for the new arrival 2 hours later. All seemed to be well and resolved in my world. However, soon after landing at 6:15 PM, in CIG, I received the text messages from the driver indicating he had arrived at 4:25 PM as per the original flight schedule. Apparently the driver had NOT been notified of the change, had waited for 40 minutes and then left. Having done my best to alert Viator of the change in schedule as soon as possible, with 4 hours notice, I believe it was unfair not to be credited $65.84 AUD paid for a service that ultimately did not happen. Anyone considering this type of booking should beware. If something unexpected happens to your flight schedule, and even if you give several hours notice of the change, you will most probably lose your pre-payment. Given the unpredictably of air travel, you're better off dealing directly with a chauffeur company, or maybe simply hailing a Yellow Taxi, as we ended up doing, which was about $30 AUD, less than half the price of this booking.