21 Feb 2024
The tour overall went fine, here is what went well and what didn’t go well. In summary their good customer support and fixing the hotel made it from 3 to 4 stars. Better communication would make it to 5 stars.
Pros:
1. Fast responses through Viator chat
2. They apologized for the hotel & the delay by the driver by moving us to a better 4-star hotel
3. All the guises and hotels had all the information they needed to have and the internal coordination was excellent between all parties.
4. The details of the hikes and the tour was totally worth it, I even recommend booking a 3-day tour for Sa Pa to stay a day longer and enjoy the unbelievable nature, rice farms & villages.
5. The set menu food for us for lunch and dinner in the hotels was very good quality and portions
Cons:
1. They are the only operator who didn’t text us on WhatsApp in Vietnam a day before and so we had no idea how to reach out to them to chat on the spot apart from Viator messaging
2. The driver was late and we had no clue if he’d be coming or not
3. People in the bus didn’t know the names of their accommodations and the driver didn’t speak any English so I would recommend that the organizers always text the travellers a day before with what to expect and what to do when they arrive in Sa Pa. These all-inclusive tours can be stressful as we have no idea what will happen next and who knows what