25 Sep 2024
Worst Customer Service I have ever experienced. I wasted $151.
I bought a six attraction tickets. I planned to do three in one day and scheduled according to time and distance. The information of some attractions were not up to date causing my scheduled to fall apart. That day I only saw one attraction and wasted my time and Uber money going to attractions that were either closed or have a different tour than the one advertised. I called Sightseeing several times and after long waits, when I finally talked to a representative the call were "disconnected". That happens three times in one day so I do not believe those calls were "disconnected" but they just hung up on me. Mi several emails were totally ignored too. Months later I got an email saying that "due to a larger-than-average volume of emails, you should expect to receive a personal response within 24-48 hours". It has been eight weeks since then!!!
Such a waste of money. I do not recommended this company for tours.