29 Dec 2024
The tour operator cancelled our tour while we were in-flight to Madrid. They tried to transfer us to another tour that we did not want. We received no email notification of the cancellation…rather, the tour operator sent a message over the TripAdvisor platform that they were cancelling. Given that we received no email notification, we did not know of the cancellation. Strange thing- TripAdvisor sent us a reminder of the tour the day before the tour and after the cancellation by the tour operator. Clearly, TripAdvisor did not know either. We called the tour operator twice as we waited at the designated meeting spot but no tour guide - we only got an answering machine and left messages to contact us. No phone call received. We waited almost an hour in total for the tour guide and decided that the tour, which was the focal point of the trip, would not happen. Ruined our visit in Toledo. DISAPPOINTING AND UNPROFESSIONAL EXPERIENCE WITH THIS TOUR OPERATOR.