23 May 2023
Do not book with this company. They did not show up. They left us standing in front of the pier. I called and called, no answer, just a voicemail. I called "Viator" and the operater called Black Cars Transportation and no answer either. FIrst of all what they advertised is deceptive. I booked the tour expecting the specific itinerary listed on the overview, however, as the dates approached, I kept getting messages about "send me your credit card info for 20% prepaid gratuity and give us the name of the wineries you made reservations with." Someone named "Victor Tizenberg" kept sending rude messages about needing my credit card number, when my trip has already been paid for ($440). He wanted my credit card to charge $88 prepaid gratuity. Plus he was rude about it. My issue is gratuity is paid after the tour, not before. "Black Cars Transportation" you must do better in terms of customer service. My whole family was looking forward to this tour we PREPAID for. You never showed up. You kept us standing in front of Pier 35 and you did not answer calls or texts... THe worst. I will get my money back or I will report you to Better Business Bureau.