Golden Gate Bridge Electric Bike Rentals w/ Optional Ferry Return

We were 8 people (Family and friends) that rented bikes from Unmimited Biking in San Francisco. We rented the bikes the whole day to a final amount of $715. When we arrived we got a very sparesome introduction to how the e-bikes worked, but there weren't any other serviceinformation that would have been nice to know for a tourist visiting San Francisco for the first time. It could be special awareness info like "this area We suggest u avoid or these streets are more prone to danger. We sat off on our bikes but had to stop shortly after because one of our friends felt the bike was acting in a weird way. After further inspection we found out the frontwheel nut was missing entirely from the fork end frame so the wheel itself was loose. When we got back to the shop we had the bike switched to another which wasnt a problem so at least that was a good service. We took off again, but things didnt go well as we had another rider that got her frontwheel stuck in the tramtracks on the road. It resulted in a bad crash- head first in the asphalt. As she was transported to the hospital we headed back to the shop once again. All were shaken by the crash and none of us felt for any more bike riding. We asked the staff in the shop if it was possible to get a refund and only pay for the hours we actually used the bikes. He said it was no problem at all, but that he couldn't do it in the shop itself. It had to go through costumer-service. We send a email to the costumer-service and explained our situation, thinking there weren't gonna be any more problems now that the staff member had ensured us we could get a refund for the unused time we had. Later that day we received a mail saying "We do not refund as all sales are final" Now my issue here is the fact, that a staff member is promising me directly we are able to get a refund when we in fact are not. Our accident had nothing to do with Unlimited Biking as a company but when we are being promised someting by the staff We also expect that to be upheld. Now it just feels like the staff member clearly didn't know company policy and just wanted the "case" to be gone. It also struck us when we were asked if we wanted bike helmets or not, when we picked up the bikes. Thankfully we choose to wear helmets (which by the doctor on Zuckerberg San Francisco General Hospital and Trauma Center were the main cause she survived the crash without major head trauma) Unlimited Biking should make it mandatory to wear bike helmets and actually care for their costumers wellbeing instead of just wanting their money. I will not be recommending Unlimited Biking in the future. Stefan

Balade très agréable autant pour la traversée du Golden Gate que pour les rues de San Francisco. Vélo hyper maniable.

Amazing experience. I really enjoyed the bike ride. Very friendly staff and I am happy with my experience.