San Francisco Bike Rental

We reserved 2 e-bikes and paid for them ahead of time, with a scheduled pick-up time of 10am. Turns out this is the time the tours head out, so it was very busy and took quite a long time to receive our bikes. It might be useful for clients to be aware of this ahead of time. My husband's bike did not change gears properly and the chain kept falling off, so we had to turn around and go back to the store to change out the bike. We did spend a considerable amount of time trying to fix it ourselves, but it was clearly not functioning properly. When we returned the employee implied that it was just a super easy quick fix, and that it was us that was the problem not the bike. Turns out, he couldn't fix it either! LOL. The replacement bike had back brakes that were in bad shape and my husband was concerned about this, but we did not want to go back again so carried on. Also, they advertise a biking route map on the app, but it is not included with the bike rental, and they want you to pay another $5 on top of the rental, which seems ridiculous. Other companies had mapped routes attached to their bikes. I did overhear staff talking when we first arrived about the limited number of bikes that actually work...he said something like, "most of them are crap", which in our experience may actually be true. I expected better quality for what we paid. Would not rent from here again.

We had booked through Groupon for 5 people. Upon arrival we asked for an upgrade for 3 of our family for an e-bike. It turned out that the extra cost they asked was more than we just had to have rented an e-bike on site. We didn't agree and cancelled our order. We were promised that we could get our purchase back through Groupon for not being used (the codes had already been scanned) but none of it. Still on redeemd after a week although we didn't rent because of the ridiculous extra charge!

We enjoyed the bicycle hire, however we found it deceiving that it states different types of bicycles available, but no where did it stage the electric bikes will be more expensive, and no options on check out to choose. This was quite badly handled.