San Francisco Bike Rental

Just a terrible experience. We stayed at the Hilton in Union Square. The hotel has a nice offer providing a code to use the bikes each day. I wanted to use them to get around the city and visit some places. First day, went to the bikes with the concierge of the hotel to get help and they would not unlock. Had to take a lyft out of my pocket. Next day, the bike unlocked from a different location at the Parc 55. However, the bike broke down. Had to ride it without bike assistance and walk it about a mile as this company requires you return it to the station you pick it up at. 3rd day, another bike broke down during a ride and one of their reps came out to get it working but then it didn't last long so had to walk it again. Missed out on 2 shows and one appt due to delays with the bike since I couldn't leave it where it happened. Last day, bike would not unlock again. I did complain to customer service. I had to take 6 lyft rides and pay out of my own pocket due to the bikes not working or not unlocking. Not the hotel's fault at all but I told them about the issues. After all of that, this company first said they would reimburse my lyft rides and then said they only deal with uber. How would I know that I told them? Then they offered me the credits the hotel offered me but not even as many. I said you are offering me less than what I was getting at the hotel after all that went wrong. I asked to have a supervisor contact me. Their customer service supervisor never contacted me so I had to post this. It wa a huge waste of time, money, energy. I will Never use them again.

Their E bike was comfy and had a very impressive charge. Additionally, before ever starting, I had to call Customer Service to fix a mistake I made with the booking, and they were very easy to connect with. I ended up spending several hours going as far north as San Quentin & the Larkspur ferry, was able to take this bike on the ferry back to town, then rode as far south as the ballpark and as far west as Lombard Street. After all of this, the bike still had 3 of its 4 battery bars (granted, I turned it off when not using it, and did not use the e-assist for *every* single mile). For all this and more, I would be willing to consider this company the next time I in any town they operate in.

Not the friendliest encounter with the individual who checked us in. He was not at all informative or really helpful in answering questions which is disappointing when you work for a business that serves tourists. While this worker was checking in my friend and having her sign the waiver he had me scan the QR code on the wall because “it be faster for me to have you do that” which made me download an app, create an account, and by no means any faster. We opted for an all-day rental for $5 more than a 4 hr rental. The bikes worked well, helmets fit, we were given locks and told to “take a photo” of the lock combo which would be our only way to know the lock combo. I wish these bikes had a mount for a phone or even provide us with a map of the biking trails. I’ve noticed bikes from other rentals had these options. We had a lovely bike ride, returning the bikes were quick and easy and the workers were more pleasant towards the end of the shift.