15 Sep 2025
The app went down the morning of our boat trip to Moran and Burano island in Italy. The night before when o booked it, we knew of the general area where we were supposed to meet. We were there 1/2 before the meeting time. When I tried to open the app, to see the exact meeting place it would not open. It would not open for over an hour. All our other apps and internet opened without a problem. So I’m saying it was their app problem. We asked everyone we came in contact with and all people who worked on that dock where is the viatar Murano and Burano meeting place at 9:20 for boat ride? If they did not speak English, we would not find it. If they spoke English, they never heard of the App. There clearly were absolutely no markings , signs, booths or banners indicating where it was. We tried in vain to ask shop owners, boat crews.. to no avail. The App would not open. Now being past 9:30, we knew we would not get the boat. After trying every few minutes to open the app, with no success after o e hour and 10 minutes it opened. When I read where the meeting place was, it was at the church on the waterfront right where we were! Clearly absolutely positively no markings!!!! None! If they had a booth or anything we were seconds from it!!!! I immediately contacted the host on the app. I explained the situation and told them we were still there ! Please get us on the next boat or any boat that day. Explained the situation that their app was not working. They said they were all full but we could come the next day. Well, we are leaving at 6:00 am to catch a cruise ship and we can’t! Please today! Said they were full. I said I would want my money back. You had no clear markings even if the app was down. We were there 1/2 hour early. They said no. I will be disputing this with my credit card company for sure