25 Apr 2023
My wife and I stopped by this place during our honeymoon trip. We really enjoyed the demonstration, and we also found some nice gifts for family which we are excited to bring home.
Unfortunately, there were a number of issues during our transaction that left us quite confused. After overestimating the total price through a miscalculation, they initially apologized and corrected the mistake. They then proceeded to mistakenly charge our credit card for the original overestimated amount (an extra $100). Instead of reversing the transaction, they offered to give us back the difference in cash (which we were ok with). As we were on our way out, we realized they had handed us back the receipt but not the cash. When we went back to inquire about this, they simply said "we gave you the money," and refused to consider the possibility it could have been their mistake.
In summary, I believe this place is a worthwhile visit, but I would be very careful to double check the price they calculate on your purchase (as the receipts are not itemized), and count your change before you leave the register. I think it's fair that people make mistakes, but refusing to admit those mistakes and blaming the customer becomes unprofessional. It's possible this was a one off scenario, but the way they handled it was not acceptable.