06 Nov 2024
Beware of booking anything via Rosotravel and Get Your Guide. We booked tours on booking.com and were better off or booked directly with the venue. We had a terrible experience having booked a tour to the Schonbrunn Palace and Gardens via Get Your Guide and Rosotravel. We were there early and couldn't find our tour guide even using our navigator. Its a huge space and for 45 we tried to contact someone from Get Your Guide and Rosotravel to help us find our tour guide. They don't provde the tour guides phone number. After messaging for over 45 minutes, Get your Guide finally tried to reach our tour guide and admitted he wasn't answer the phone. Had they called him earlier maybe we would have found them? They never refunded our money and we were also available to rebook but they denied the request. Kept telling us we cancelled even though we were there on the property and even sent pictures of where we were. They didn't care and just took our money! Do yourself a favor and book yourself and get an audio guide in your language. If you want more history, and use a guide I recommend booking.com or another vendor. By the Way, Get Your Guide also charged us the first day of booking in September even through the tour wasn't planned until mid October. They aren't supposed to do that. We are fighting this with our credit card since they are inflexible helping us.