Lublin and Majdanek Small Group Tour from Warsaw with Lunch

Marcin fue amable, atento, y la experiencia fue increíble. Visitar los campos es algo que te cambia la perspectiva sobre la historia. Lublin es una ciudad hermosa, llena de alegría y buena vibra. ¡Gracias, Marcin!

Afortunadamente tenían cupo, fue un plan de último minuto ya que la agencia que habíamos contratado nos canceló un día antes pero, la amabilidad, el transporte, la ruta, la explicación, todo fue perfecto. Venia con almuerzo incluído y el lugar elegido no pudo ser mejor. Recomendado al 100%. No había guía que hablara español pero esto nos fue especificado desde el principio y de todas maneras la comunicación en inglés con el guía siempre fue muy eficiente.

We arrived to Majdanek only to find that it was closed. We took some pictures far away from the road and then walked through someone’s dewy field to see a little bit of the back. It was very disappointing as that was the sole reason we booked the tour. Our tour guide called the company and without asking us our opinion, got tickets for us to see a small, old church that neither my mom nor I, as well as the other guest, seemed interested in going to see. We tried to remain positive however because our guide said the company was aware of the situation and would be getting in contact with us about compensation. We spent about 15 minutes seeing this small, unimpressive church which was supposed to replace Majdanek - the highlight of our tour and one of the reasons I even came to Poland. We basically wasted an entire day driving in the car that we could’ve better spent doing things in Warsaw. We then waited days after the tour to hear something from the company, but they never contacted us. I then proceeded to request a partial refund (which I though was more than fair) through Viator which they denied saying they took us to the church instead and that was more money (Majdanek is a free state park and the church cost a few dollars [I also didn’t eat when we went to lunch, so that would’ve made up the difference anyway]). I then called Viator to explain everything and they resubmitted the claim. Once again they denied the request for any amount of refund, but said we could get 30% off another tour with them. Why would I want to go on another tour with this company? Why didn’t they contact us at all to begin with? Why wouldn’t they offer this right way (not three weeks later after fighting for compensation), so that we could use it before we left Poland? How often do they think we’re traveling back to the same city in Poland to even be able to use it in the future? And, if they are offering that, where is the discount code or email with the information? The company still has not directly contacted me to apologize or explain anything. Any information I have received has been through a Viator rep. They clearly don’t care about their customers’ experience. They know that there is an infinitesimal chance that I will ever use that 30% off, so they lose nothing but look like they’re trying. I’ve wasted over $500. I would not recommend this tour company!