02 Dec 2024
Zero stars! No driver was at the airport upon our arrival. When we contacted the tour operator they had no record of our reservation. They told us to take a taxi and request a refund from viator. Viator "investigated" and refused a refund saying the tour operator was prepared to provide our transport and we were a no-show, which was not at all true. I provided the phone record of my conversation with the tour operator and communicated with viator support via chat immediately (well within the 1 hour pick up window) showing we were at the airport and definitively not a "no-show" as claimed. Will be filing a charge dispute with our credit card. Avoid this tour at all costs.