Private Transfer Kolkata Airport CCU To Kolkata Hotels Drop

Initially received an aggressive exchange of messages and phonecalls via WhatsApp from an unknown individual, who we later worked out was the car company. We were in transit at my the time and had intermittent phone reception. After a 24 hour trip, we arrived at the pickup point an hour late as we were held up with long queues at immigration and had trouble finding our driver. We had expected he would be holding a sign with our names. Again, we had difficulty contacting the driver due to poor phone reception and due to the language barrier. To our relief, a man at the taxi rank helped us find our driver. The driver was unfriendly and seemed irritated at our lateness and the early hour of the day (circumstances out of our control). We were under the impression he wanted us to pay him more for this inconvenience. The car has no seatbelts (which I understand is standard for many cars in Kolkata) but not when we were expecting more from a pre-booked private car service. After a about 5 minutes, the driver pulled over to the side of the road, in the middle of no-where. We felt vulnerable here as we didn't know if we were about to be held up or something. The driver left the car and relieved himself on the side of the road. When we arrived at the hotel, we hurried inside as to avoid any extra costs claimed by the driver to be dealt with by the security staff of the hotel. We would have felt safer, more comfortable and had better communication with an uber.

Driver present on time, despite flight being late. Good attitude of the driver. Small car (despite my specifying we had three large suitcases). Car size, condition and comfort compared poorly with the SUV that drooped us off at Bangkok airport the ptevious night.

The driver picking up (Mehedi) was excellent. Very helpful and friendly The overall service experience was excellent. Pickup was smoothly arranged even though it was booked just a few hours prior. Very efficient and professional service