27 May 2024
I don’t like leaving negative reviews but on this occasion it is justified. I booked the wine tour about four weeks or so before our visit because we had another operator cancel on us but they gave us plenty of notice. The week before we traveled I tried to contact the tour operator via message on two separate occasions and had no reply. On our arrival in Lecce, the day before the tour, I rang the tour operator to check where we would be picked up. On the second attempt the call was answered and as soon as I announced who I was and why I was calling they hung up! They then messaged to say the tour had not been confirmed but the payment however had been taken. Then I received another message saying the tour had been cancelled so there would be no more misunderstandings!! How can you cancel if it wasn’t confirmed?? We did get a refund from TripAdvisor but were left very disappointed. Very unprofessional.